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Tools

Figma

Confluence

Google Teams

Role

Product Designer (solo)

Platform

Web App (B2B enterprise)

Mobile App




Project Overview

Brief Introduction of Syyclops:

Syyclops is a platform focused on digital twins for building performance management and facilities operations. As the sole Product Designer, I was responsible for improving its user experience, upgrading its platform with a strong focus on AI, and redesigning its onboarding and core features to better engage customers.

Problem Statement

What problems Syyclops users were facing:

- Outdated interface

- Limited AI features

- Onboarding that confused first-time users

- lack of consistent UI patterns

- Inefficient workflows for facilities teams

Goals & Objectives

The key goals for my design:

- Modernize the user interface

- Enhance usability

- Incorporate AI features to automate data interactions

- Streamline onboarding to reduce churn

- Improve customer engagement metrics

My Role & Responsibilities

As the sole Product Designer on the Syyclops team, I led end-to-end design, from research and ideation to prototyping and delivery. I collaborated closely with product managers, engineers, and facility experts to ensure our solutions matched user needs and technical requirements.

Anomaly & Fault Detection Engine

- Built a data-driven anomaly detection module to automatically surface unusual patterns across building systems

- Prioritizes anomalies by risk and urgency using color-coded alerts

- Visualizes fault areas directly on the 3D Digital Twin

- Recommends next steps, from scheduling maintenance to adjusting environmental settings

- Seamlessly connects to work order creation and AI chat explanations

AI Chat Experience

As part of the platform upgrade, I designed a conversational AI assistant embedded directly in the workspace. It allows facility managers to quickly check indoor air quality, compare spaces, set health notifications, and get suggestions for improving building conditions — all within a conversational interface.

I designed aflexible four-screen conversational interface,with these principles:

AI Chat Panel as the anchor

- Always present as the main communication hub

- Provides quick responses, suggestions, and prompts

- Accepts voice or text


Three flexible contextual screens

- Dynamically switchable to show relevant data

- For example:

- Digital Twins 3D models

- Indoor Air Quality (IAQ) details

- Work Order creation / updates

- Document and resources

- Any other Syyclops module the user needs

Users can freely change these three panels depending on their task

Final Solution

My redesigned experience:

- A modern, intuitive UI

- Streamlined onboarding with guided steps

- AI-powered chat for facility data queries

- Consistent patterns for managing assets

- Improved anomaly / fault detection tools

Impact & Results

Redesigning and enhancing Syyclops delivered measurable improvements and qualitative benefits across the entire platform:

(1) Increased User Efficiency

- Reduced time to identify critical building issues by an estimated 20%, thanks to streamlined anomaly detection and contextual data views

- Fewer clicks and less tab-switching, with conversational AI handling quick data queries

(2) Improved User Confidence

- Facility managers felt more empowered to take immediate action based on AI recommendations

- Consistent patterns and a simplified onboarding flow reduced confusion for new users

(3) Faster Response to Faults

- The anomaly engine proactively surfaced potential equipment failures before they escalated, cutting average reaction times by up to 30% (based on user interviews and estimates)

- Work orders could be created in one click directly from anomaly alerts

(4) Higher Customer Engagement

- Incorporating a universal search bar and modern UI encouraged users to explore more platform features

- AI chat interactions showed a 50% higher engagement rate in early tests compared to traditional dashboards

(5) Seamless Data Experience

- Modular 4-screen framework provided a flexible, holistic view of building systems

- Users could customize their workspace without losing the conversational context

(6) Stakeholder Feedback

“The new design feels light-years ahead of where we were. Our teams finally feel confident they can see and act on issues before they become major problems.”
— Building Operations Manager

(7) Business Value

- Improved perceived product quality, supporting Syyclops’ positioning as an innovative, AI-enabled digital twin solution

- Strengthened stakeholder confidence in the product roadmap and future feature investments